Terms and Conditions

Terms & Conditions

Terms and Conditions – Rewards By Mansley


Mansley Serviced Apartments operate a loyalty program named Rewards By Mansley.

A Loyalty Card Member who books directly with Mansley Serviced Apartments UK will be awarded loyalty points calculated at one point for every £1 spent on  accommodation. Points are awarded at the end of the stay. 1 loyalty point = 5 pence. Points earned will be awarded on the same day of transaction and applied to your loyalty account on presentation of your loyalty card at time of purchase. Only the cardholder can claim points earned. Points cannot be claimed by two different parties for the same booking. You will be sent a monthly e-statement informing you of your points balance. Notwithstanding the foregoing, a statement may not be sent where the Member has not accumulated any points during the immediately preceding six months. A Member may also find out how many points they have accumulated by checking their account on this website. If no points have been earned or reward redeemed for a period of 12 consecutive months, the account will be deemed to have lapsed. Once an account has lapsed all points accrued against your Membership shall be forfeited and shall be closed. Points are not redeemable for cash and have no value unless presented for redemption in accordance with these Terms and Conditions. A minimum point’s order value of 500 points applies.

Redemption of Mansley Serviced Apartments Loyalty Gift Vouchers

Members may exchange points under Rewards By Mansley for accommodation by requesting a gift voucher online from this website. Once points have been exchanged for a gift voucher, no refund will be available. Monetary gift vouchers are available in denominations of £25, £50 and £100. Vouchers will be delivered to your registered or nominated email address. Gift vouchers can be exchanged in part payment for accommodation however the terms and conditions for the online rate booked will apply. The gift voucher must be used within 6 months of date of issue in whole or part of any single transaction.  Your voucher can be used towards the value of your online reservation.  Please present a digital or paper copy of the voucher reference number to Reception on arrival otherwise full payment will be required by cash, credit or debit card.

Card Issue & Definition

Mansley Serviced Apartments operates loyalty programme membership cards named as Rewards By Mansley. As a member, cards can be used to earn and redeem points in accordance with these terms & conditions. A member will be issued a loyalty card after registration for free of charge. Points earned are non transferrable. Member loyalty cards in issue are the property of Mansley Serviced Apartments and have no cash value. Should a card be lost or stolen the member must notify by email to info@inspireloyalty.co.uk or in person. Your account will be suspended and a new membership account opened and replacement card issued. Points as of date & time of notification will be transferred to your new account. Mansley Serviced Apartments and it’s operators, Inspire Loyalty will not enter into any dispute concerning points awarded or redeemed and assume no liability whatsoever to damages claimed, infringed or caused by participating in the loyalty programme named as Rewards By Mansley.

Card Cancellation

Should you decide to cancel membership, please advise by email to info@inspireloyalty.co.uk. On cancellation any gift voucher not used will become invalid and points awarded will be nullified. Your loyalty account will be closed.

Booking Restrictions and Limitations

Redemptions are at all times subject to availability. Mansley Serviced Apartments do not guarantee to be able to offer the rewards for any date(s) .

Points will not be awarded for Spend on:
(i) Rates booked through 3rd party online retailers including but not limited to: Lastminute, Expedia, Orbitz, Booking.com, and Laterooms.
(ii) Wholesale/tour operator packages
(iii) Private party bookings

Mansley Serviced Apartments reserve the right to change program benefits and/or membership levels at any time. Membership is awarded at the Company’s sole discretion.
Customers must be over 18 years of age to participate.
Employees of the Company or its agents are not eligible to participate.
Only one Membership of the loyalty program per person is permitted.
Membership, points and rewards (excluding gift vouchers) are non transferable.
It is the Members responsibility to update their profile online or inform of any changes to their details, including but not limited to, their change of name and/ or address.
In the event of death this will result in cancellation of loyalty membership and forfeiture of any available points balance.
Should a gift voucher become defaced or lost it shall not be replaced.
The Company reserves the right to refuse Membership or to cancel any Membership and revoke any and all unredeemed points collected by any Member for reasons including, but not limited to, fraud or misuse of their Membership and/ or any violation by the Member of these Terms and Conditions.
Some employers may prohibit or restrict employees from participating in reward programs such as Rufflets Rewards. The Company assumes no responsibility or liability for compliance with any such policy which a Member’s employer may operate.
Rewards By Mansley points earned for accommodation is restricted to guests who book and stay and therefore excludes bookings made on behalf of guests i.e. travel agencies and third party operators.


By registering for this loyalty programme you have agreed to receive loyalty email communications from Mansley Serviced Apartments or associated group names as a condition of participation in Rewards By Mansley. Should you prefer not to receive this information please email info@inspireloyalty.co.uk quoting your loyalty card number. Your loyalty account will then be closed and all points invalidated.


The relevant Member is responsible for the payment of any tax due in respect of any reward. All terms & conditions are in conjunction with our supplier Inspire Loyalty.

By participating, loyalty programme members agree to these Terms and Conditions.